Repair Service Terms & Conditions

These Terms & Conditions apply to repair services provided by iPhonefixed, 38 Crwys Road, Cardiff, CF24 4NN.

By booking or approving a repair, you agree to the terms below.

1. Our Repair Service

We repair smartphones, tablets, laptops, games consoles and other electronic devices.

We will carry out your repair with reasonable care and skill. Where possible, your device will be tested before and after repair.

Any repair time given is an estimate. Some repairs may take longer due to parts availability, additional faults or the condition of the device.

If we discover additional work or costs, we will contact you for approval before proceeding.

2. Replacement Parts

We use carefully selected replacement parts appropriate to the repair and service level chosen.

Replacement parts may be aftermarket, refurbished or original/genuine parts where specifically stated and available.

The type and quality of part may affect the repair price and warranty period. We will clearly identify the repair option where different quality levels are offered.

Repair / Product	Warranty
OLED Screen Replacement	12 Months
Standard LCD Screen Replacement	6 Months
Budget LCD Screen Replacement	3 Months
Motherboard Repair	3 Months
Accessories	12 Months
Selected Joyroom Products	24 or 36 Months
Liquid / Water Damage Repairs	No Warranty

The warranty covers faults with the replacement part and workmanship directly related to the original repair.

It does not cover accidental damage, cracked screens, drops, impact or pressure damage, liquid damage, misuse, normal wear and tear, subsequent damage, or faults caused by another repairer or modification.

For full details, please see our Warranty Policy.

4. Liquid & Water Damage

Liquid-damaged devices can develop corrosion and additional faults over time, including faults that are not visible during the initial inspection.

For this reason, repairs involving liquid or water damage do not include a warranty.

A successful repair does not guarantee that other components will continue to function in the future.

5. Existing & Hidden Damage

Devices that have been dropped, bent, crushed, exposed to liquid or previously repaired may contain hidden damage.

Opening the device can sometimes reveal or cause weakened components to fail, even when they appeared to work beforehand.

We will take reasonable care during every repair, but we cannot accept responsibility for faults caused by pre-existing or hidden damage that could not reasonably have been identified before the repair.

If additional work is required, we will contact you before proceeding wherever reasonably possible.

6. Your Data

Please back up your device before repair whenever possible.

Repairs can sometimes result in data loss, particularly where software restoration, motherboard work or severe device damage is involved.

We take reasonable care to protect your data but cannot guarantee that data will be preserved during a repair.

You may also need to provide or temporarily remove your passcode or security lock where access is required to test the repaired device.

7. Diagnosis & Unsuccessful Repairs

Some faults require diagnosis before we can confirm whether a repair is possible.

A diagnostic service does not guarantee that the device can be repaired.

If a diagnostic, inspection or other charge applies, we will make this clear before the service is carried out.

If further work is required, we will provide an estimate and obtain your approval before proceeding.

8. Collection

We will contact you when your device is ready.

Please collect your device as soon as reasonably possible.

Devices left uncollected for 90 days may be treated as abandoned after we have made reasonable attempts to contact you. Storage charges may also apply where notified in advance.

9. Postal Repairs

Please package devices securely when sending them to us and use an appropriate tracked and insured service.

We are not responsible for loss or damage occurring during transportation arranged by the customer.

When we arrange return delivery, the applicable courier or postal service terms and insurance limits may apply. Tracking information will be provided where available.

10. Cancellations

If you book a repair online, by telephone or by another distance-selling method, you may have cancellation rights under UK consumer law.

If you ask us to begin the repair during a statutory cancellation period, you may be required to pay for work already carried out if you later cancel.

Once a requested service has been fully completed, cancellation rights relating to that completed service may no longer apply where permitted by law.

This does not affect your statutory consumer rights.

11. Our Responsibility

We will provide our repair services with reasonable care and skill.

We are not responsible for problems caused by pre-existing damage, customer misuse, accidental damage, unauthorised third-party repairs or circumstances outside our reasonable control.

Nothing in these Terms & Conditions excludes or limits liability where it would be unlawful to do so.

12. Privacy

We use your personal information to process your repair, contact you about your device, take payment and provide customer support.

We do not sell your personal information.

For further information, please see our Privacy Policy.

13. Your Consumer Rights

Nothing in these Terms & Conditions affects your statutory rights under UK consumer law.

These Terms & Conditions are governed by the laws applicable to iPhonefixed's services in the United Kingdom.

Questions?

If you have any questions about a repair, warranty or your device, please contact our team before booking.

iPhonefixed
38 Crwys Road
Cardiff
CF24 4NN
United Kingdom

Professional repairs. Honest advice. Local support.