At iPhonefixed, we help customers give their unwanted technology a second life.

We purchase a wide range of devices, including smartphones, tablets, laptops and other electronic devices. Devices may be repaired, refurbished, reused or responsibly recycled depending on their condition.

By accepting our offer and selling your device to iPhonefixed, you agree to these Terms & Conditions.

1. Selling Your Device

To sell your device to iPhonefixed, you confirm that:

✓ You are the legal owner of the device
✓ You have the right to sell the device
✓ The device is not lost, stolen, financed or subject to any restrictions
✓ The information provided about the device is accurate

We reserve the right to refuse any device that does not meet these requirements.

2. Device Eligibility

We purchase devices in a range of conditions.

To receive the quoted value, your device should:

✓ Turn on and function normally
✓ Include the battery and essential components
✓ Be free from activation locks
✓ Match the model and specifications provided
✓ Not have undisclosed damage or faults

Devices with damage or faults may still have value, but the final offer may be adjusted after inspection.

3. Device Valuation

The initial value provided by iPhonefixed is an estimated valuation based on the information provided.

The final value depends on:

• Device model and specification
• Storage capacity
• Physical condition
• Screen and body condition
• Battery condition
• Functionality
• Current market demand

After receiving your device, we will inspect and test it.

If the condition differs from the original information provided, we may revise the offer.

You can choose whether to accept the updated offer or request the return of your device.

4. Device Inspection & Testing

To confirm the condition of your device, we may check:

✓ Model and specifications
✓ IMEI or serial number status
✓ Activation lock status
✓ Network status (where applicable)
✓ Hardware functions

Devices reported as lost, stolen, blocked or restricted may be held while their status is reviewed.

We may cooperate with relevant authorities where required.

5. Locked Devices & Security

Before selling your device, you must remove:

• Apple ID / Find My iPhone
• Google account locks
• Samsung account locks
• Any other security restrictions

Devices that remain activation locked cannot be purchased.

If a security lock cannot be removed, the device may be returned and the sale will not proceed.

6. Personal Data

Before sending or handing over your device, you must:

✓ Back up your important data
✓ Remove personal accounts
✓ Erase all personal information
✓ Remove SIM cards and memory cards

This includes photos, messages, contacts, files and other personal information.

iPhonefixed takes reasonable care when handling devices but cannot be responsible for personal data remaining on devices after they have been handed over.

7. Damaged Devices

We may purchase devices with faults or damage depending on their condition and value.

Examples of damage that may reduce the offer include:

• Cracked or damaged screens
• Liquid damage
• Broken cameras
• Faulty buttons
• Charging issues
• Missing components
• Severe physical damage

Devices with extensive damage may have limited value or may only be suitable for recycling.

8. Payment

Payment will only be processed after:

1. We receive your device
2. The device has been inspected
3. The final valuation has been accepted

Payment will be made using the payment method selected during the selling process.

Processing times may vary depending on payment providers and circumstances outside our control.

9. Ownership Transfer

Ownership of the device transfers to iPhonefixed once:

• The device has been received
• The inspection has been completed
• Payment has been issued

Until payment has been completed, the device remains your responsibility.

10. Returning Your Device

If you do not accept our revised valuation, you may request your device back.

Any applicable return delivery charges may apply.

Devices that cannot be returned due to legal restrictions, security locks or other issues will be handled appropriately.

11. Your Responsibilities

Before selling your device, you are responsible for:

• Cancelling any mobile network contract linked to the device
• Removing SIM cards
• Removing personal accounts and data
• Providing accurate information about the device

Any costs or problems caused by failure to complete these steps remain your responsibility.

12. Consumer Rights

These Terms & Conditions do not affect your statutory rights under UK consumer law.

Contact Information

iPhonefixed
38 Crwys Road
Cardiff
CF24 4NN
United Kingdom

Give Your Device a Second Life

Repair. Reuse. Recycle.