How to Send Your Device to iPhonefixed
Need to send your device to us for repair?
Following these simple steps will help us process your repair safely and efficiently.
Step 1 – Prepare Your Device
Before sending your device to iPhonefixed:
✓ Back up your important data, including photos, contacts, messages and files.
✓ Remove your SIM card and memory card (if applicable).
✓ Note your device model and network provider if the SIM card is not included.
For security reasons, please remove any passcode, Apple ID, Google account or other device locks where possible.
If access is required for testing, our team may contact you for further instructions.
Step 2 – Package Your Device Safely
Please package your device carefully to protect it during delivery.
We recommend:
✓ Wrap your device securely with bubble wrap.
✓ Use a padded envelope or suitable protective packaging.
✓ Send only the device unless we specifically request additional items.
Please do not send chargers, cases or other accessories unless requested.
iPhonefixed cannot be responsible for damage caused during delivery due to insufficient packaging.
Step 3 – Include Your Repair Information
Please include one of the following:
✓ Your order confirmation or invoice
✓ Your repair reference number
✓ Your name and contact details
Please also include a brief description of the issue, including:
- What problem you are experiencing
- When the issue started
- Any previous repairs or damage
This helps our technicians diagnose your device more efficiently.
Step 4 – Send Your Device
Please send your device to:
iPhonefixed
38 Crwys Road
Cardiff
Cathays
CF24 4NN
United Kingdom
We recommend using a tracked delivery service and keeping your postage receipt until your repair is completed.
Important Information
Before sending your device, please remember:
- Keep a copy of your tracking information.
- Remove personal data and accounts where possible.
- Do not send unnecessary accessories.
- Ensure your device is securely packaged.
Local Drop-Off Repairs
If you are based in Cardiff, you can also drop your device off at our store.
For faster service, we recommend booking your repair online before visiting.
Need Help?
If you have any questions before sending your device, please contact our team:
???? 029 2022 6316