1. Cracked phone screen: do these three things before deciding whether to repair
A cracked screen often gets the "it still works, I'll leave it" treatment. But cracks spread, and loose glass can cut your fingers. Before you decide, do three things:
- Back up your data now. The screen could stop responding to touch at any point, and then backing up becomes much harder.
- Check the touch and display. Black spots, coloured lines or areas that don't respond mean the display underneath is damaged, not just the glass on top.
- Cover the crack with clear tape. It stops shards coming loose and slows the crack from spreading.
If only the glass is cracked and the display works normally, you can keep using it for a short while. Once you see leaking, black patches or touch problems, get it repaired soon, before the damage reaches other parts.
[Shop Name] offers same-day screen replacement for most models. Prices depend on the model and the part grade, and we confirm the price before starting any work. Bring your phone to [address] for a free check.
2. New battery or new phone? Four signs that tell you
When a two- or three-year-old phone slows down and drains fast, many people assume it's time for a new one. Often the real problem is just an ageing battery. If you notice any of these signs, consider a battery replacement:
- Battery health (maximum capacity) is below 80%
- The phone shuts off suddenly with 20–30% charge showing
- It gets unusually hot while charging or in everyday use
- The back or screen is being pushed up. This is a swollen battery: stop using the phone straight away
A battery replacement costs a fraction of a new phone and usually brings back normal battery life and speed. If everything else on the phone works well, a new battery is almost always the better deal.
At [Shop Name], a battery replacement usually takes [XX minutes] and comes with a [X-month] warranty.
3. Dropped your phone in water? What to do (and not do) in the first hour
What you do right after water damage decides whether the phone can be saved.
Do:
- Switch it off immediately and don't turn it back on to test it
- Dry the outside and remove the SIM tray
- Bring it to a repair shop as soon as you can. The sooner it's treated, the better the chances
Don't:
- Don't charge it. Power running through a wet phone is the main cause of short circuits
- Don't use a hairdryer. The heat pushes moisture further inside
- Don't put it in rice. Rice doesn't draw out water from inside the phone, and even Apple advises against it
A water-resistance rating only means a certain level of protection, not a guarantee, and it weakens with age and knocks. Corrosion inside can take days to appear, so even if the phone seems fine for now, it's worth getting it checked early.
4. Original, refurbished original, or third-party parts: what's the difference?
Quotes for the same screen repair can vary several times over. The reason is the part grade:
| Part type | What it means | Best for |
|---|---|---|
| Original (new) | Same quality as when the phone left the factory, highest price | Anyone who cares about display quality and plans to keep the phone long-term |
| Refurbished original | Genuine part taken from another device, good quality at a lower price | Anyone who wants original performance on a tighter budget |
| Third-party | Lowest price, with differences in display quality and power use | Tight budgets, or if you're planning to upgrade soon |
On some iPhone models, a non-genuine part triggers an "unknown part" message in Settings. It usually doesn't affect how the phone works, but you should know before you choose.
Every quote from [Shop Name] states exactly which type of part each option uses, so the choice is yours. We never pass off third-party parts as original.
5. Is your data safe when you hand in your phone for repair?
Handing your phone to someone else, the biggest worry is your personal data. That's a fair worry, so here's how we handle it:
- Back up before you come in. Most repairs don't touch your data, but a backup is the only guarantee.
- Not every repair needs your passcode. Screen and battery replacements can be done without unlocking the phone. We only ask when we need to test functions, and you can unlock it yourself while you're here if you prefer.
- We never look at your personal content. Testing is limited to calls, cameras, touch and similar functions.
- Your details are only used for repair records. Contact details and job records are handled in line with UK data protection law.
6. How our repair warranty works
Every repair comes with a written warranty, printed on your receipt: which part is covered, the expiry date, and what isn't covered.
The warranty covers faults in the part itself (such as a battery that won't hold charge) and fitting problems (such as a screen lifting away from the frame). Impact damage, liquid damage and phones that have been opened by another shop aren't covered.
When you hand in your phone, we photograph its condition and record the model of the part we fit. If anything goes wrong later, that lets us work out the cause fairly. If the same fault comes back a second time, we diagnose it again rather than fitting the same part again.
This warranty is in addition to your statutory rights under the Consumer Rights Act 2015 and doesn't affect them.