Frequently Asked Questions

How long does the repair take?

85% of our repairs are completed within 3 working days following receipt of the item and shipped next day, but very ocassionaly we may take a little longer. If we anticipate it taking longer, we will let you know.

How do I get my iPhone/iPad to you?

We recommend that you use Royal Mail's Special Delivery service as it will allow you to track your item and it is insured in the unlikely event that it is lost or damaged in the post. Please send it to:

iPF

Temple Court

13a Cathedral Road

Cardiff

CF11 9HA

Wales

U.K

Do you offer a guarantee on your repairs?

All our repairs are guaranteed for 90 days. In the unlikely event that you are not satisfied with the repair we will fix it free of charge, no questions asked.

What if I change my mind, will you charge me?

If you decide not to proceed with a repair we will only charge you return post and packing of £6.50 to cover the cost to return the iPhone to you.

If you can’t fix my iPhone/iPad is there a charge?

If we can’t fix your iPhone/iPad then we won’t charge you for our time and effort. We won't even charge you for the return postage!

After dropping my iPhone/iPad it has become unresponsive to touch, does the glass repair fix this issue?

Yes, any non responsiveness your device is suffering due to a drop will be corrected with the Glass & Digitizer repair, as the Digitizer that is being replaced is the part responsible for all touch functionality.

When you repair an iPhone/iPad, is the factory warranty is void?

This is a difficult question. According to Apple as soon as your device was dropped and the Glass or LCD is broken you warranty is void. Because of the quality of parts we use and craftsmanship of our repairs they will effectively reinstate your factory warranty. We have had multiple customers whose devices had software problems actually have them swapped out under warranty after being repaired at our facility.

I tried to fix my iPhone on my own and have it semi unassembled. Can I send it to you and have you finish the repair?

Absolutely, we do that all the time for customers. Please just purchase the diagnostic service and send your phone in. A technician will call you the same day we receive it with a quote before beginning any work on your iPhone.

Do you buy broken iPhones?

Yes, we do. Please contact us and a customer service representative will call you within 24 hours with an offer!

I found a cheaper price but prefer your site. Will you match their price?

Depending on where you found the price we can usually assist you with this. Please note that we use Original Apple OEM parts in our repairs which offer better performance than cheaper copied parts that other repair companies may use. Please contact us and we will work out something.

How do I know if I need the LCD repair or not?

If the actual screen of the phone is bleeding, white, or has any dead pixels then you’re going to need to select the LCD & Glass option as the LCD has suffered irreversible damage. Still not sure? Send a picture of the current condition of the phone while it is powered on to us and we will do our best to diagnose it.

What guarantees do you have with regards to my data privacy?

We have a zero tolerance policy toward data disclosure. Rest assured we will not access your private data for any reason and will only operate the phone for testing purposes. You may password protect your iPhone if you feel it is necessary but note that doing so will limit our ability to test certain functions of the iPhone (i.e camera, headphone jack and signal antennas). iphonefixed is not responsible for and cannot guarantee the functionality of those features if the phone is password protected.

Will you repair iPhones/iPads still under warranty?

Yes we can, but if your device is repairable under warranty we would advise you to contact the place where you purchased it from first. If they can't help you, we will happily perform a repair.

How is my repaired iPhone/iPad returned to me?

We use Royal Mail Special Delivery to deliver your iPhone/iPad back to you. Your iPhone is tracked and fully insured.

Do you offer a telephone support service?

Sorry, we do not offer a support service if you are having problems with your iPhone.

Which models do you repair?

We repair all models of iPhone & iTouch and now the iPad.

Will I lose the data including telephone numbers, photos , songs and videos on my iPhone/iPad when you repair it?

We recommend that you backup all your device's data before sending it to us. We cannot guarantee that your iPhone data will remain intact.

Should I send in my accessories with my iPhone/iPad?

No. Just send the device only.